Refund policy

At KALA by VERSHA, each piece is thoughtfully handcrafted. We take great care in packing and quality checks before dispatch. However, in the unlikely event that an issue arises, our policies are outlined below.

EXCHANGE POLICY

A. Damaged or Incorrect Product

While rare, if you receive a damaged or incorrect product, please don’t worry.

  • Write to us at hello@kalabyversha.com within 48 hours of delivery

  • Share your Order ID along with clear images of the product and packaging

  • Once verified, we will arrange a replacement at no additional cost

Please ensure:

  • The product is unused

  • Original tags, packaging, and inserts are intact

  • The item is carefully packed for return

Important Note:
As our products are handmade and handcrafted, minor variations in colour, texture, or finish are natural and part of the craft. These are not considered defects, and exchange requests based on such variations will not be accepted.

Requests made after 48 hours of delivery will not be eligible for exchange.

B. Exchange for Any Other Reason

If you wish to exchange a product for reasons other than damage or incorrect delivery:

  • Email us at hello@kalabyversha.com within 24 hours of delivery

  • Exchange requests are subject to product availability

  • In such cases, to-and-fro shipping costs will be borne by the customer

Requests made after 24 hours of delivery will not be eligible for exchange.

RETURN & REFUND POLICY

If you decide not to keep the product:

  • Inform us via email within 2 days of delivery

  • Carefully pack the product to prevent damage during transit

  • Ship the product to the address below:

KALA by VERSHA
Ward no 3 Satyanarayan tola, Baccharawan, Raebareli, UP 229301

Once we receive and inspect the returned product:

  • A refund will be processed within 5–7 working days

  • Refunds will be made to the original mode of payment

Please Note

  • No Exchange / No Return / No Refund on:

    • Products purchased during Promotional or Sale events

    • Customised or Made-to-Order products

  • If a returned product is received damaged, no refund or replacement will be issued

  • The damaged product will not be shipped back again

ANTI-FRAUD POLICY

We maintain strict quality control and multiple checks before dispatch. All orders are carefully packed.

In case of claims related to:

  • Missing items

  • Damaged products

Customers are required to provide an unedited unboxing video that:

  • Clearly shows the package sealed from all sides

  • Captures the entire unboxing process without cuts or edits

Claims without a complete unboxing video will not be accepted.

If you have any questions, feel free to write to us at
hello@kalabyversha.com

We appreciate your understanding and support of handcrafted work.